Help Center

Search or browse through the topics below to find answers.

Knowledge Base Categories

Domains (18)

Domain Names

SSL Certificates (14)

SSL Certificates

Email (0)

Email Hosting

Account (2)


Billing (3)


Reseller (0)


Top Articles

My Payment says Pending Approval. How do I get this approved immediately?

Your payment is currently being reviewed by our Risk Team or possibly by the processing bank.Please be patient as the review process may take up to 24 hours. Should there be any issues, our Risk Team will reach out to you. If you would like more information on the status of your ...

Why do you preauthorize my credit card for $1 when I add/update my card information?

A successful pre-authorization in the amount of $1 is required to validate your credit card when adding or updating your credit card information. Though it is not a charge, it may appear on your bank statement while the pre-authorization is still active.Pre-authorization allows u ...

What is a Multi-Domain Wildcard SSL Certificate?

A multi-domain wildcard SSL certificate combines the features of a wildcard SSL certificate and a multi-domain certificate into one. It is designed to secure unlimited subdomains under multiple domains. During generation, the Common Name has to be a regular domain ( ...

What is an Extended Validation (EV) SSL Certificate?

An Extended Validation (EV) certificate is the premium SSL certificate. It provides great assurance to customers by displaying your organization's verified details in all major browsers. In browsers like Microsoft Internet Explorer, EV SSL displays your organization's nam ...

What is an Organization Validated (OV) SSL Certificate?

To receive an Organization Validated (OV) SSL certificate the customer must demonstrate control of a registered domain and provide certain pieces of company information that CA can verify using third-party sources. The OV certificate is a good solution for business sites to incre ...

What is a Domain Validated (DV) SSL Certificate?

Domain Validated (DV) SSL Certificates deliver the easiest & quickest solution to secure a domain since only the domain name is verified during the validation process. Anyone who can demonstrate control of a registered domain can get this SSL security within minutes of orderi ...

Who can apply for an EV SSL certificate?

Corporations, LLCs, sole proprietorships, partnerships, governments and schools are eligible to apply for EV SSL certificate. Basically, any entity that is legally registered with the applicants' local or state government may apply for it.

What are the requirements to purchase an SSL certificate?

The applicant needs to have a domain name and a dedicated IP for his/her website in order to setup the SSL certificate on his/her website.

How can I check the size of my key or certificate?

Some web servers will display this information in the properties of your key or certificate. Or, you can connect to a secure page on your server using Internet Explorer (Netscape does not display this information). Internet Explorer: File | Properties > click on 'Certificate' for ...

How do I move my cert from one server or ISP to another?

Moving to another server is not as easy as simply moving the certificate. Moving to another server actually depends on whether you can:
1. Export your private key from your current ISP/ server in a standard format.
2. Import the private key into the new server.
If you are movi ...